Standard shipping in the continental USA:

• $0 – $75.99: $5.95
• $76 – $199.99: $8.99
• $200+: $10.99

Standard shipping to Canada:

• $0 – $49.99: $40.00
• $50.00 – $100.00: $50.00
• $100.01 – $149.99: $60.00
• $150.00 – $199.99: $65.00
• $200.00 – $299.99: $70.00
• Orders over $300: $70+

Please allow 10–12 business days for orders to be processed and shipped.

We currently ship within the U.S. and Canada. For destinations outside these regions, please reach out to us at orders@crowcanyonhome.com so we can assist you.

Currently we do not ship to P.O. Boxes, APO or FPO addresses.

No, we do not currently ship to Alaska, Hawaii or Puerto Rico.

Currently we can only ship to one address per order. Please place a separate order for each additional address.

Not at the moment.

You will receive a confirmation email once your order has been processed, which can take up to 24 hours. You will receive a second email once your order has shipped, with your tracking number and a link to follow your package.

If so, visit claims.route.com for all of your post-purchase needs.

Route provides a full refund or exchange (whichever you prefer) for lost, stolen or damaged products, plus shipment tracking and real-time updates. See the Route section below for more information.

Once an order is placed, we’re unable to make changes or edits. Please review your order details carefully before submitting.

If you decide you no longer want your order, you’re welcome to process a return once it arrives.

If you have any additional questions, feel free to reach out to us at orders@crowcanyonhome.com.

If you placed your order while a sale was live, your discount was applied automatically. Orders placed just before or after a sale aren’t eligible for retroactive discounts. To make sure you don’t miss out next time, sign up for our newsletter or follow us on social media for the latest deals and promotions.

If you return a product bought during a sale or promotion, the promotional pricing no longer applies. If you repurchase the same item later, it will be at the regular price. Rebates or retroactive discounts are not available.

We accept Visa, Mastercard, Discover, American Express and Pay Later options.

We accept merchandise returns within 30 days of purchase or within 15 days of delivery, whichever is later. To be eligible for a refund, your item(s) must be unused, undamaged and in the original packaging, including all plastic wrapping, labels and stickers.

You will be responsible for shipping charges unless the items are defective or incorrect. We only take returns for products purchased from our website.

We don’t accept returns on orders shipped to Canada; we recommend adding Route at checkout for all Canadian orders.

*Please note that all sales of discounted items are final.*

Start your return here.

No. Free replacements or refunds are only available if Route Package Protection was purchased at checkout. Route provides coverage for lost, stolen or damaged packages. Without Route, we’re unable to issue replacements or refunds for these situations.

If you did purchase Route, visit claims.route.com. Otherwise, you can find our Returns and Refunds policy here.

We’re sorry that some of your items were missing or damaged. For missing items, please email us at orders@crowcanyonhome.com. Be ready to provide your order number and the missing item number.

For damaged items, please fill out the form on our Returns and Refunds page. Be ready to include pictures of the damaged items, and let us know whether you would prefer a refund or an exchange of the same item if inventory permits. Once we receive your submission, we will let you know if the claim is approved.

Once approved, you will receive a confirmation email with instructions on how to discard the damaged merchandise.

*If you opted in to Route at checkout, please visit claims.route.com for all of your post-purchase needs.*

If all required fields are filled out and you’re still having issues at checkout, please email us at orders@crowcanyonhome.com.

Go to the login page and click Forgot your password?. Enter the email address you used to create your account and we’ll send you a link to reset it.

We have product coming in all the time! Join the waitlist on the product page and we’ll notify you when it’s back in stock.

We’re sorry for any inconvenience; all sales of discounted items are final, and we are unable to provide refunds.

Enamelware is incredibly versatile! You can safely use it on the stovetop, grill, electric stove and even induction cooktops, and it’s perfect for baking in the oven. Whether you’re cooking, baking or serving, enamelware is designed to handle it all. Just avoid extreme temperature changes and use gentle utensils to maintain its beautiful finish.

Please visit our store locator to find a retailer in your area.

We’re sorry to hear about the damage. Please contact the retailer you originally purchased from to discuss their return/exchange policy.

To learn how to care for chipped enamelware, see our Care & Use guide.

Enamelware is porcelain on steel. While it will never shatter, the porcelain can chip if dropped or banged hard, like all porcelain. Hand wash with warm, soapy water and a soft sponge, and avoid abrasive cleaners. Make sure items are fully dry before stacking. For stains, soak in warm soapy water or use a baking soda paste for stubborn spots. For more details, see our Care & Use guide.

Each piece is handcrafted, so slight imperfections like nicks and dents are normal and add to its unique character.

Small chips or cracks can happen. When they do, coat the chipped area with cooking oil to prevent rusting. Our products are 100% food-safe, even when chipped, and are lead-free and cadmium-safe.

We do not recommend enamelware repair kits, as we cannot guarantee your product will still meet food safety standards.

We currently offer customization to businesses and companies only, not to the general public. To learn more, visit our Custom and Private Label page.

Crow Canyon Home has partnered with the same factory since the company’s founding in 1977. This longstanding relationship is built on the highest ethical standards for both the workers and the environment. Each piece of Crow Canyon Home enamelware is handcrafted by highly trained, skilled artisans in our factories in China, Turkey and Indonesia.

Route shipping insurance protects your order against loss, damage or theft in transit, so you receive a replacement or refund if something goes wrong.

If your package is lost, damaged or stolen, you can file a claim with Route. They will process your claim and make sure you receive a replacement or refund.

Route is offered as an optional add-on at checkout. If you choose to add it, your order is covered under their protection plan.

Visit claims.route.com or the Route app, enter your order details and follow the instructions to report the issue. Route will guide you through the process.

Route typically covers loss, theft and damage of your package in transit. Exclusions may apply, so please review Route’s terms for details.

No. Route must be added at checkout; it can’t be added to an order once it has been placed.

The cost depends on the value of your order and is shown at checkout.

If you purchased Route, contact Route right away through their claims process. Provide evidence of the damage or missing items and they will help resolve the issue.

You can track your claim by logging into your Route account or checking your claim status on the Route website or app.

Rewards members get exclusive access to new products, sales and VIP treatment.

There are a few ways to earn points:

• 5 points for every dollar you spend
• Signing up for an account
• Liking us on Facebook

Learn more about our rewards program.

*Points will appear in your account once your order has shipped.

You can earn points by placing an order, following us on Instagram or liking us on Facebook.

*Points will appear in your account once your order has shipped.

Every 1,000 points can be redeemed for a 10% off discount.

Learn more about our rewards program.

There is no limit on how many points you can earn. Redeemed points can’t be combined with sitewide promotions or any other coupon codes.

If you return an order, the points earned for that order will be removed from your account.

Yes, we have a referral program:

• Once you create an account, you’ll have access to your rewards dashboard.
• In the dashboard, scroll to Refer Your Friends to find a link you can share with friends and family.
• When they make a purchase using your link, they get $10 off their order of $50 or more.
• After their purchase, you’ll receive $10 off your next order over $50.

Please reach out to orders@crowcanyonhome.com and we’ll be happy to help.

Yes, points expire 365 days after you receive them.