Sales Policies

Crow Canyon Home (A division of CP Squared, Inc.) 2015 Sales Policies

Crow Canyon Home sells wholesale only. Please see list of online retailers if you are a consumer.

 

Minimum Order

New customer minimum order amount is $250 per shipping date. The reorder minimum is $150.

Minimum Order Quantities

All items ordered must be in the quantities (or multiples of the minimum order quantity) stated on the price list. For example, the minimum order quantity for a D11 mug is 4 per color. That means if your customer wants 6 mugs, he/she must order 8 (which is a multiple of the minimum order quantity of 4).

Back Orders

Back-orders under $50 will be automatically cancelled. Back-orders over $50 will be shipped when available, unless otherwise directed by customers. Freight is added to back-orders when shipped.

Terms

Crow Canyon Home accepts the following credit cards: Discovery, American Express, Visa and MasterCard. Billing options such as Net 30 are available, pending a credit approval process. All new accounts must use a credit card for payment until credit is established.

Shipping

Most orders go out within 7 business days of receipt. Orders can be rushed for an additional fee of $10. All shipments are sent via Federal Express Ground, unless otherwise requested. For palletized shipments, we used Federal Express Freight or we’ll use the trucking company specified by our customers. A physical address is necessary for delivery. Customers must specify if shipments are going to a residential address because Federal Express uses a different freight rate and delivery system.

Shipping Charges

Freight is FOB San Leandro, CA. Your shipping cost will be the rate charged by Federal Express, UPS or the trucking company. The charges are added to invoices, unless the order is specified as third-party billing or a collect shipment. There are no freight-paid (free freight) orders, unless we’re replacing items damaged in shipment.

Late Payments

Crow Canyon Home charges 1.5% per month on accounts that are more than 30 days past due, with a minimum charge of $25.

Claims

Claims and returns must be reported to Crow Canyon Home Customer Service within 10 days of delivery. Really! Otherwise, we can’t tell if cartons have sat in a storage area or warehouse and gotten damaged by being moved around after arrival. Please remember that all Crow Canyon Home enamelware is hand-dipped and is thus subject to variation in pattern and color. This does not mean the product is defective – it is part of the appeal.

Returns

There is a 25% restocking fee for returned merchandise or refused shipments. We regret that freight charges are not refundable.